Tag Archives: Client

More on Resume Fraud

August 21, 2012 By Leave a Comment

By Maureen Aylward

The CEO of Yahoo lied on his resume and was forced out. Several other high profile CEOs have done the same in industry and academia. We asked our Zintro experts to offer tools and ideas that boards of directors or company executives can use to research and combat resume fraud.
Don Richard, a healthcare services director and recruiter, says that people are waking up to the reality that the competition for top talent is here to stay. “Unfortunately, few have woken up to the reality that it is not as simple as once thought to trust the resumes of the individuals being considered for top posts in organizations,” he says. “As a recruiter, I have spent the last 12 years finding the best talent for clients, and I am still shocked when I hear stories like the dismissal of the Yahoo CEO for an oversight that seems so easily avoidable.”

Richard says that it may seem counterintuitive to think that paying a top recruiter can save a company money, but consider the cost of hiring the wrong employee. “An experienced recruiter brings years of expertise in evaluating human capital to the job and takes the time to research the historical background of each candidate,” says Richard. “The internet has made it easier to verify facts if you know where to look and take the time to conduct the research. That is where a trained nationally certified recruiter would be a great benefit.”

Warren Olson, a former high profile private investigator in Southeast Asia, says as a rule of thumb, he advises company directors/HR executives to take little notice of academic credentials until such time as you have made a shortlist of candidates. “At that stage, without exception, employers must validate all documentation by contacting the alleged issuing body directly and asking for confirmation,” he says. “In this day and age, fraudulent certification can be produced in moments. In South East Asia, fake copies often originating from Malaysia are identical to the real thing.”

Olson says that as a basic reference, ask the candidate to name his or her mentors. “You spend a number of years completing degrees and work closely with course mentors, so any legitimate graduate will know immediately who taught or coached them,” he says.

What do you think?

http://blog.zintro.com/2012/08/21/more-on-resume-fraud/

 

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Preparing for the New Member of Your Team

Bringing your new physician, advanced practitioner or executive up to speed as quickly as possible is a crucial first step in their success.

 Welcome your new employee – Introduce them to the team and other key colleagues.  A great way to start the day is a welcome breakfast or coffee.  Not only will it welcome your new employee, but your team will love the treats as well! Unlike House, make sure your welcome is sincere. His sarcasm was easily detectable when Martha Masters joined his team.

  • Workspace – This should go without saying, but be sure that your new hire has everything ready to go in their work area including computer software, phone, email, etc.
  • Assign a team member to help out – It’s a great way for a new employee to bond with a team member and put them at ease.
  • Give them the low down – Go over processes, current issues, patients, and other key information that they need to do their job.  Also, be clear about your expectations of the person and this position.

 

House Hiring Tip #7 – The Cost of a Bad Hire

Hiring the wrong person can affect not only your organization’s bottom line, but your team’s morale and productivity as well. In fact, the average hiring mistake can cost up to three-times the annual salary of the position, considering the cost of termination, replacement, and loss of productivity during training and learning curve.  Taking steps to ensure that you’re on track to hire the right person is key to prevent a bad decision, so be sure to.

Ask detailed questions during the interview process and listen for insight into why someone says they’re “dependable” or “a team player.”  Always ask for examples to support their statements. 

  • Interview, interview, interview – The phone screen, a first interview and then bringing the top candidates back in for a final, or second interview to see the candidate in your setting and interact with your team is crucial. Personality and group dynamics should always be considered – strong personalities like House’s unique outlook may conflict with your team and lead to exasperated staff likeWilson.
  • Check References – Be sure you get at least three references.  Former managers and co-workers are good choices.  For the more junior positions, college professors are fine as well. 
  • Be confident you have the right candidate for the right job – you may interview someone and think that they “could” be a good fit for the position, but may lack some of the skills or experience.  Focus on the job description to stay on track to select the right person for the position.

 

House Hiring Tip #6 – References

“I’ve found that when you want to know the truth about someone that someone is probably the last person you should ask.” –  Dr. Greg House

Ever wary of trusting anyone, House would appreciate the next crucial step in the process, which can shed some light onto the candidate.

Speaking with a candidate’s references is not just to determine an applicant’s weaknesses, but to gain insight into the candidate’s personality, work style and ethics.  References should add to the snapshot you’re creating of the candidate.

To get the most out of your reference calls:

Speak with a variety of contacts – A peer, manager and perhaps a direct report will help you get a perspective on the candidate from different view points.

  • Get the facts – Confirm dates, position title and responsibilities.  Get qualitative information to gain insight into the candidate’s work style.  How does the person work with others?  Are they a team player or lone ranger?
  • Listen – People will often reveal a great deal about someone if you ask an open ended question and just listen.  Include inquiries into skill level, professionalism, strengths and weaknesses, and other points that are relevant to your position.
  • Know the law – You must always get permission from the candidate to speak with their references.  Be sure you understand the EEOC guidelines for conducting a reference check as well.

House Hiring Tips #5 – The Interview

You’ve reviewed the resumes, completed the phone screens, and now it’s time to start scheduling face-to-face meetings with the physician, advanced practitioner or executive candidates you believe are qualified for the job. 

So how do you conduct a successful interview?  Just follow the tips below on what to do. For starters, you may want to look a bit more approachable than House!

 Be prepared – Review the candidate’s resume once again and keep it in front of you.

  • Manage the time – Have an agenda and schedule for each interview.  Be sure to provide them to any team members participating in the process as well.   
  • Set the tone – After introducing yourself and thanking the candidate for coming in, be sure to explain the interview process and provide a brief overview of the company and the position.
  • Actively listen – And take good notes. 
  • Observe – In addition to listening, observe the candidate’s body language and how they present themselves. (Even if an answer isn’t what you were hoping to hear, leave the eye rolling to House!)
  • Steer clear of inappropriate questions – Be sure you understand best hiring practices and avoid questions that are inappropriate or even illegal.
  • Sell the position – Be sure to present the position, your organization and what you have to offer in a positive light.

Don Richard – Vlog6: Yes Virginia, There Are Ethical Recruiters

The recruiting industry in general has a poor reputation for taking good care of candidates and clients. Clients need to take a closes look at who is representing them to potential candidates and candidates need to take an even closer look at who is speaking on their behalf to clients that may be interested in hiring them. The time has come to rid the industry of unethical and not certified “recruiters”.